Legal & Policies

DAWA EXEC LTD

Legal & Policies Hub

Version 1.0 – Current Published Version

This page is the master public index for Dawa Exec Ltd legal and policy documents. Dawa Exec Ltd is the legal company and contracting private hire operator for services marketed under Dawa Exec, Dawa Exec Chauffeurs and Dawa Cars, where applicable.

Customer booking and payment

Terms & Conditions

Version 1.0 | Effective 14 September 2026

The main legal framework governing Dawa Exec Ltd bookings and services, including customer obligations, fares, service operation, liability, account access and governing law.

View Terms & Conditions

Passenger Booking Contract

Version 1.0 | Effective 14 September 2026

Explains when a private hire booking is formed, the relationship between Dawa, the Customer and Passenger, chauffeur and vehicle allocation, pickup, waiting, journey changes, no-shows and completion.

View Passenger Booking Contract

Cancellation & Refund Policy

Version 1.0 | Effective 14 September 2026

Sets out Dawa’s default cancellation bands, refund treatment, no-show rules, ordinary and airport waiting rules, Dawa cancellations and client-specific cancellation arrangements.

View Cancellation & Refund Policy

Payment & Billing Information

Version 1.0 | Effective 14 September 2026

Explains Pay Now, Book on Account, account facilities, consolidated invoicing, bank-transfer settlement, overdue balances, disputes, VAT documents and payment records.

View Payment & Billing Information

Privacy, cookies and complaints

Privacy Policy

Version 1.0 | Effective 14 September 2026

Explains what personal data Dawa collects, why it is used, lawful bases, sharing, retention, security, individual rights, international transfers and privacy contacts.

View Privacy Policy

Cookie Policy

Version 1.0 | Effective 14 September 2026

Explains how cookies and similar storage/access technologies are used, including strictly necessary, functionality, analytics and marketing categories where applicable.

View Cookie Policy

Complaints Policy

Version 1.0 | Effective 14 September 2026

Explains how to submit a complaint, how Dawa investigates and responds, urgent safety or safeguarding handling, billing disputes and relevant escalation routes.

View Complaints Policy

Company & Regulatory Information

Version 1.0 | Effective 14 September 2026

The customer-facing source of truth for Dawa Exec Ltd company registration, registered office, TfL private hire operator licence, VAT, ICO and formal contact details.

View Company & Regulatory Information

Chauffeur and recruitment

Fair Opportunity & Suitability Policy

Public policy | Current version

Explains Dawa’s fair, proportionate and non-discriminatory approach to booking/dispatch recruitment and licensed chauffeur operational suitability, including relevant TfL and DBS requirements.

View Fair Opportunity & Suitability Policy

Independent Chauffeur Agreement

Version 1.0 | Effective 13 September 2026

The contractual framework governing approved independent chauffeurs who accept and perform Dawa journeys.

View Independent Chauffeur Agreement
How these documents work together. Specialist policies govern the subjects they are specifically intended to address. Expressly agreed client-specific, corporate or journey-specific written terms override the general framework only to the extent of the relevant conflict.

Version control

Each canonical customer-facing document carries its own version and effective date. The current published version is the version linked from this Hub. Old or duplicate legal pages should not remain available with conflicting wording; established URLs may be retained for the new canonical content or redirected where appropriate.

Dawa Exec Ltd | Company No. 17265271 | Registered Office: 4 Forbes Street, London, E1 1PF, United Kingdom | TfL Private Hire Operator Licence 12015 | VAT: GB 521 5818 03 | ICO: ZC168060

Website: dawaexec.com | Email: info@dawaexec.com | Office: +44 (0)20 3679 1998 | 24/7 Booking / Journey Support: +44 (0)7417 514014