PAYMENT & BILLING INFORMATION

1. Purpose and application

1.1 This Payment & Billing Information explains the default payment, invoicing, Book on Account and account-settlement arrangements used by Dawa Exec Ltd (“Dawa”, “we”, “us” or “our”).

1.2 It applies to Bookings and account arrangements supplied under Dawa Exec, Dawa Exec Chauffeurs, Dawa Cars or another Dawa Exec Ltd trading or service name, unless Dawa has expressly agreed different written terms for the relevant Customer or account.

1.3 This document is read with the Dawa Exec Ltd Terms & Conditions, Passenger Booking Contract, Cancellation & Refund Policy, the Booking Confirmation, invoices and any expressly agreed client-specific or journey-specific terms.

2. Core payment principles

2.1 Dawa operates an upfront-payment model for Pay Now Bookings and an approved account-billing model for Customers who have been granted Book on Account.

2.2 The amount due for a Booking is the amount shown in the Booking Confirmation, applicable invoice, written quotation or expressly agreed account arrangement, subject to valid adjustments under the governing documents.

2.3 Dawa does not routinely hold extra Customer funds, card deposits or payment authority merely in case a later issue occurs.

2.4 Payment is treated as received only when cleared funds have actually reached Dawa or Dawa receives confirmation through the applicable approved payment route.

3. Pay Now Bookings

3.1 For a Pay Now Booking, the Customer pays the quoted or confirmed journey amount through Dawa’s approved secure payment route at the stage required by the booking process.

3.2 Where the secure payment succeeds and the Dawa system issues “Booking Confirmed”, Dawa has accepted the Booking and the Passenger Booking Contract is formed for that Booking.

3.3 A failed, abandoned or incomplete payment does not create a confirmed Pay Now Booking unless Dawa separately and expressly confirms acceptance.

3.4 Dawa does not routinely store the Customer’s full card details itself where card processing is handled by an approved payment provider.

3.5 Payment of the confirmed fare does not authorise Dawa to make unrelated later deductions from the Customer’s payment method.

4. Additional services and later extras

4.1 Where the Customer requests a material extra service after the original Booking has been confirmed, Dawa may quote a separate additional amount before providing that extra service.

4.2 Examples may include an additional stop, a materially changed destination, an extension of the booked service, additional booked time or another expressly agreed extra.

4.3 For a non-account Customer, a material additional amount is normally payable upfront before the additional service is provided, unless Dawa expressly agrees another arrangement.

4.4 Additional waiting outside the applicable included waiting period is not automatic. It is only provided where the Chauffeur is willing and able to remain, Dawa confirms the defined extra waiting period and price, and the Customer pays the additional amount upfront unless Dawa expressly agrees otherwise.

4.5 Book on Account does not automatically accumulate waiting-time charges merely because a Chauffeur remains at the pickup point. Extra waiting must be specifically agreed under the applicable waiting rules.

5. Book on Account

5.1 Book on Account is an account-payment facility that Dawa may approve for an eligible Customer. It allows eligible Dawa service charges to be invoiced for later settlement under agreed account terms.

5.2 Book on Account is discretionary and is not an automatic entitlement arising from registration for a Client Portal account.

5.3 The facility may be subject to an approved account limit, internal exposure controls, agreed payment terms and other account conditions notified by Dawa.

5.4 The facility cannot be withdrawn as cash and cannot be used to make payments to third parties. It applies only to eligible Dawa charges.

5.5 Dawa may reduce, suspend or withdraw Book on Account independently of the Customer’s general Client Portal access. Where Dawa permits it, the Customer may continue to use Pay Now after Book on Account has been suspended or withdrawn.

6. Charges forming part of an account balance

6.1 A valid confirmed journey booked on account becomes part of the Customer’s account exposure in accordance with the applicable account arrangement.

6.2 Valid cancellation or no-show charges arising under the Cancellation & Refund Policy may also form part of the Customer’s account liability.

6.3 An expressly agreed extra may form part of the account only where Dawa has agreed that the extra may be billed on account. This does not override the separate upfront-payment rule for additional waiting unless Dawa expressly agrees otherwise.

6.4 The Customer remains responsible for Bookings made by authorised users acting through its approved account, subject to any written account-specific permissions or restrictions.

7. Account facility and available exposure

7.1 Where an account facility or limit applies, Dawa may calculate available facility by taking into account all unpaid Book on Account exposure, including eligible uninvoiced charges and invoiced but unpaid amounts.

7.2 A confirmed Book on Account Booking may therefore reduce the Customer’s available facility from confirmation, before the journey is completed or the related VAT invoice is issued. If that Booking is later cancelled or adjusted, the exposure may be updated in accordance with the applicable cancellation and account rules.

7.3 Once cleared payment is confirmed against the relevant account liability, the corresponding exposure may be released and the available facility updated.

7.4 The portal may take a short period to reflect a bank transfer or other payment after Dawa has received and reconciled the funds.

8. Rolling 10-Day consolidated billing

8.1 Where Dawa has approved Rolling 10-Day Billing, the default billing periods are 1-10 of the month, 11-20 of the month, and 21 to the final calendar day of the month.

8.2 A billing period closes at 23:59 on its final day for the purpose of determining which eligible charges fall within that period.

8.3 After the period closes, Dawa reviews the valid charges and manually issues the consolidated VAT invoice through the applicable finance process.

8.4 Unless different written account terms have been agreed, payment of a Rolling 10-Day consolidated invoice is due 2 UK working days after the invoice issue date.

8.5 Adjustments identified before invoice issue may be included in the period under review. Where an adjustment is required after invoice issue, Dawa may use a credit note, corrected document or an adjustment in a later period as appropriate.

9. Invoices, receipts, statements and finance documents

9.1 Depending on the Booking and account arrangement, Dawa may issue VAT invoices, consolidated VAT invoices, receipts, statements, credit notes and other appropriate payment records.

9.2 A Pay Now Customer will receive the appropriate payment or VAT record for the transaction through the applicable portal and/or email route.

9.3 A Book on Account Customer may receive individual journey documentation, a consolidated invoice, statements or other account records in accordance with the approved billing arrangement.

9.4 Dawa may issue a full VAT invoice where appropriate even where a simplified VAT invoice format could otherwise be available.

9.5 Dawa may exceptionally issue an individual VAT invoice for a completed Book on Account journey where this is operationally or commercially appropriate, without changing the underlying account liability.

9.6 A minor administrative error in a finance document does not by itself extinguish an otherwise valid underlying charge. Genuine errors will be corrected through the appropriate finance process.

10. Bank transfer settlement

10.1 Bank transfer is Dawa’s normal settlement method for account invoices unless Dawa has expressly agreed another payment route.

10.2 The Customer should use the invoice number, account reference or other requested payment reference so that Dawa can identify and reconcile the transfer correctly.

10.3 A transfer is not treated as paid merely because the Customer has instructed its bank to send the funds. Payment is treated as received when the cleared funds reach Dawa and can be reasonably matched to the relevant account or invoice.

10.4 Dawa may require a short administrative period after receipt to confirm the payment and update the Customer’s portal account.

11. Exceptional card settlement

11.1 Card payment is not Dawa’s standard advertised settlement method for account invoices.

11.2 Dawa may permit card settlement in an individual case where the Customer requests it and Dawa expressly agrees.

11.3 Dawa does not impose a general consumer card-processing or transaction surcharge merely because a Customer uses an accepted consumer card payment route.

12. Early payment and release of account facility

12.1 An account Customer may make an early payment where Dawa permits this, including where the Customer wishes to reduce outstanding exposure or release available account facility.

12.2 Available facility is only restored after the payment has cleared and Dawa has reconciled it to the relevant account liability.

13. Overdue balances and account restrictions

13.1 The Customer must pay each invoice by the due date shown on the invoice or required by the applicable agreed account terms.

13.2 A valid unpaid amount remains due until it is settled or formally adjusted by Dawa.

13.3 Where an invoice or other account balance is overdue, Dawa may suspend further Book on Account use, reduce the available facility or withdraw the facility, while leaving other Client Portal functions or Pay Now access available where Dawa chooses.

13.4 Suspension or withdrawal of Book on Account does not cancel valid amounts already due.

13.5 Dawa may take reasonable lawful steps to recover genuine overdue debt and may recover costs only to the extent permitted by applicable law and the governing agreement.

14. Payment and invoice disputes

14.1 A Customer disputing a charge should contact Dawa promptly and identify the relevant Booking, journey, invoice or account item and the reason for the dispute.

14.2 Dawa may review the Booking record, journey status, cancellation/no-show evidence, communications, finance records and other relevant information.

14.3 The Customer must continue to pay any undisputed part of the invoice by the applicable due date.

14.4 A dispute concerning one journey or account item does not automatically allow the Customer to withhold payment of unrelated undisputed journeys or invoices.

14.5 Where Dawa identifies a genuine billing or documentation error, Dawa may correct it by credit note, corrected finance document, account adjustment or another appropriate method.

15. Refunds, credit notes and account adjustments

15.1 Refund entitlement is governed primarily by the Cancellation & Refund Policy, the Booking Contract and any applicable client-specific terms.

15.2 Where a Pay Now refund is due, Dawa will normally return the applicable amount through the original payment route where reasonably possible.

15.3 Where a Book on Account adjustment is required before invoice issue, Dawa may adjust the relevant account item. After invoice issue, Dawa may use a credit note, corrected finance document or another appropriate account adjustment.

15.4 A refund or credit relating to one item does not cancel unrelated valid charges.

16. Billing information supplied by the Customer

16.1 The Customer is responsible for keeping its billing name, billing address, company details, VAT details, purchase order or internal reference information reasonably accurate where those details are relevant to the account.

16.2 Missing optional profile information does not automatically prevent Dawa from issuing a payment request, receipt or invoice using the information lawfully and practically available to it.

16.3 Dawa may request additional information where it is genuinely required to issue compliant tax documentation, verify the account or meet a legal or regulatory obligation.

17. VAT, taxes and third-party costs

17.1 Dawa applies VAT and other taxes in accordance with applicable law.

17.2 The VAT treatment of waiting time, parking, tolls, access charges, reimbursed costs or other extras depends on the legal and tax treatment of the relevant amount. An amount is not treated as outside VAT merely because it is shown separately or relates to an external cost.

17.3 Where a cost qualifies for a different VAT treatment under applicable law, Dawa may apply that treatment and show it appropriately on the relevant finance document.

18. Order of precedence and client-specific terms

18.1 Where Dawa has expressly agreed written account, procurement, corporate or client-specific payment terms, those terms override this default Payment & Billing Information only to the extent of an actual conflict and only for the Customer or Bookings covered by that agreement.

18.2 A journey-specific written payment arrangement may similarly take priority for that Booking where Dawa has expressly agreed it.

18.3 This document does not replace the Dawa Exec Ltd Terms & Conditions, Passenger Booking Contract or Cancellation & Refund Policy. The documents are intended to be read together in accordance with the legal hierarchy stated in the Terms & Conditions.

19. Company and contact information

19.1 Legal company: Dawa Exec Ltd.

19.2 Company number: 17265271.

19.3 Registered office: 4 Forbes Street, London, E1 1PF, United Kingdom.

19.4 Transport for London private hire operator licence: 12015.

19.5 VAT registration: GB 521 5818 03.

19.6 ICO registration: ZC168060.

19.7 Website: https://dawaexec.com.

19.8 Email: info@dawaexec.com.

19.9 Telephone: +44 (0)20 3679 1998.

19.10 24/7 booking / journey support: +44 (0)7417 514014.

Document status: Current published Version 1.0. Effective 14 September 2026.